Responsible Gaming

Gamble for entertainment

Responsible gaming means understanding the risks of gambling and keeping your play within limits that are affordable, comfortable and appropriate for your circumstances. Gambling outcomes are based on chance. No strategy, pattern or betting system can guarantee a win, and past results do not determine future results.

Before you play, decide how much time and money you are prepared to spend. Treat that amount as an entertainment expense, similar to spending on a meal, film or other leisure activity. Once your chosen amount or time has been used, stop playing. Never use money intended for rent, bills, food, debts, education or other essential needs.

• Only gamble with money you can afford to lose.
• Set a budget before starting and avoid changing it while playing.
• Set a time limit and take regular breaks away from the screen.
• Do not chase losses by increasing stakes or continuing for longer.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or experiencing financial stress.
• Remember that gambling is not a reliable way to earn income or solve money problems.
• Do not borrow money, use essential funds or rely on credit to continue gambling.

A win does not mean you should continue, and a loss does not mean that a win is due. Keeping a clear view of chance and probability can help you make decisions based on your limits rather than emotions. If you find yourself thinking about a previous result, take a break and return to the budget and time limits you set before playing.

Make a plan before you play

A simple plan can make it easier to stay in control. Decide in advance when you will play, how long you will play and how much you are willing to spend. Consider setting an alarm or using a reminder to mark the end of your session. Avoid making decisions about deposits, stakes or playing time while feeling excited, frustrated or pressured to recover a loss.

Tools to help you stay in control

Using safer gambling tools can make it easier to follow the limits you set. Depending on the options available on your account, you may be able to set deposit, spending or wagering limits, take a temporary break, or request account restrictions. These tools are designed to support your decisions, but they work best when used before gambling becomes difficult to manage.

Set financial limits

Choose a limit that reflects your personal budget rather than an amount you hope to win. A limit should never include borrowed money, credit intended for other purposes or funds needed by your household. Consider setting a daily, weekly or monthly amount and review your wider finances before making any change. If you reach your limit, stop playing rather than looking for another way to deposit.

Set time limits

Decide when you will start and stop. Use reminders or breaks to avoid playing for longer than planned. Do not let gambling interfere with sleep, work, study, family responsibilities, exercise or social activities. Moving away from the device during breaks can help create a clear separation between gambling and other parts of your day.

Take a break or close your account

If you want to stop gambling for a period, use any available time-out or account restriction option. If you believe you need to stop altogether, ask for self-exclusion or account closure where that option is available. A restriction may apply for a set period or on the terms explained when you request it. Read the information carefully before confirming your choice.

Do not create another account to get around a break, restriction or exclusion. If you have difficulty keeping a restriction in place, contact the available support team through the website and consider speaking with an independent gambling support service. Asking for support is a practical step and does not require you to wait until your situation becomes serious.

Recognising signs of gambling harm

Gambling harm can develop gradually. It may affect finances, relationships, work, study, physical health and emotional wellbeing. You do not need to wait until a serious problem develops before asking for help. Early support can make it easier to regain control and reduce the effect gambling has on you and the people around you.

You may want to review your gambling if you recognise one or more of the following signs:

• You spend more money or time gambling than you planned.
• You increase your bets or play for longer to recover previous losses.
• You borrow money, sell possessions or use credit to gamble.
• You hide your gambling, losses or account activity from family or friends.
• You feel restless, irritable or anxious when you try to stop.
• You think about gambling during work, study, conversations or other daily activities.
• You miss bills, appointments, work, study or family commitments because of gambling.
• You gamble to escape stress, sadness, loneliness, anger or other difficult feelings.
• You return to gambling after deciding to stop.
• You feel guilt, shame, hopelessness or distress because of your gambling.
• You need to gamble with larger amounts to experience the same excitement.
• You argue with people close to you about how often or how much you gamble.

One sign does not automatically mean you have a gambling disorder, but it is a useful reason to pause and review your behaviour. Consider stopping play, applying a restriction and talking openly with someone you trust. A qualified counsellor or gambling support service can provide confidential guidance without judgement.

If someone else's gambling concerns you

You cannot control another person's gambling, but you can explain how their behaviour affects you and encourage them to seek support. Choose a calm time to talk, use specific examples and avoid arguments about individual wins or losses. Protect your own finances by keeping accounts, cards and important documents secure, and do not lend money to cover gambling losses. If you feel unsafe, seek help from an appropriate local support service.

Protecting yourself and others

Account and payment safety

Keep your account credentials private and use a strong, unique password. Do not allow other people to use your account or place bets for you. Review account activity and payment information regularly, and report anything you do not recognise through the available website support channels. Account security is important for both responsible play and the protection of your personal information.

If you share finances with another person, consider discussing your gambling budget and using safeguards that help prevent unplanned spending. Gambling while experiencing financial difficulty can increase stress and may make it harder to make careful decisions. Never gamble to cover bills, repay debts or address an urgent financial problem.

Young people and vulnerable people

Gambling is not suitable for children or anyone who is below the applicable legal age. Do not let another person use your account, and take reasonable steps to prevent children from accessing gambling websites or devices. Use device controls, account security settings and supervision where appropriate.

People who are experiencing mental health concerns, financial hardship, substance use issues or major life changes may be more vulnerable to gambling harm. If this applies to you, consider avoiding gambling and getting support before playing. A trusted friend, family member, health professional or gambling counsellor can help you identify practical next steps.

Advertising and promotional messages

If gambling messages or promotional communications make it harder to control your play, use the available communication preferences or unsubscribe options. Reducing reminders can support a break, but changing communication settings does not replace financial limits, account restrictions or professional support. You can also reduce exposure to gambling content through device and platform settings.

Getting support

You can ask for help at any stage. If you are worried about your gambling, start by stopping play and writing down what has been happening, including the time spent, money used and impact on your life. This can help you explain your situation clearly and decide which safeguards may be useful.

1. Stop gambling and avoid trying to win back money that has been lost.
2. Use the account tools available to set a limit, take a break or request a restriction.
3. Tell a trusted person what is happening so you do not have to manage it alone.
4. Contact an independent gambling counselling or support service available in your area.
5. Speak with a financial counsellor if gambling has affected bills, debts or other financial commitments.
6. Seek medical or mental health support if gambling is affecting your mood, sleep or wellbeing.

Winaud Casino can provide information about the safer gambling features and account processes available through the website. However, website tools are not a replacement for independent advice or professional treatment. If you need help with gambling behaviour, an independent support service is best placed to assess your circumstances and discuss suitable options.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, stop gambling and seek urgent help from local emergency services or a crisis support service. Your safety comes first. If you are supporting someone in immediate danger, remain with them where it is safe to do so and seek urgent assistance.

Our shared responsibility

Responsible gaming is a shared responsibility between the player, the operator and the wider community. Winaud Casino aims to provide clear information and access to safer gambling features where available. Players are responsible for providing accurate information, protecting their account, following applicable rules and using the tools that suit their circumstances.

This page provides general information and is not financial, legal or medical advice. Gambling products and account features may change, and the terms applying to a particular tool or restriction should be checked before use. If you are unsure whether gambling is appropriate for you, the safest option is to avoid gambling and seek independent advice.